FAQ

Answers To Common Questions

I can't log into my account. Can you help me?
Uh oh, sorry about that.  Let’s check on a few things.  Often times there is confusion between having an account for ordering and our free VIP...
Wed, 19 Oct, 2016 at 2:01 PM
Can you help me with a specific order?
If the solutions in our FAQ did not answer your question. Feel free to contact one of our RAL support ninjas.  Under your "My Orders" lis...
Wed, 19 Oct, 2016 at 2:02 PM
How come the buy four get a fifth free deal isn't working?
Because of logistics, our system does two lipsticks at half off, which totals one lipstick free. The buy two get a 3rd half off is one deal. Then if you t...
Wed, 19 Oct, 2016 at 2:07 PM
What do I do if my coupon didn't apply or work?
In the instance your coupon didn't apply or work please contact a person in customer support with your order id# and we'll make sure you are refun...
Wed, 19 Oct, 2016 at 2:10 PM
Do you have a storefront?
Thank you for your inquiry.  We don't currently have a store front and only have a few select sales reps which you can find by going to http:...
Wed, 19 Oct, 2016 at 2:12 PM
How do I add items to my wishlist?
Thank you for inquiring on how to add items to your wishlist/favorites.   To do this you’ll hover over the product you’d like to add to your wish ...
Wed, 19 Oct, 2016 at 2:17 PM
Can I review your product?
Thank you for your interest in our blogger program.  For more information on our blogger program please go to the following link: https://www.redapp...
Wed, 19 Oct, 2016 at 2:19 PM
What are the ingredients in your products?
Thank you for your inquiry. I see you are looking for an ingredient list. All of our products have their ingredients listed directly on their product page...
Wed, 19 Oct, 2016 at 2:20 PM
Do you use palm oil?
Palm Oil is not good – and that is why we do not use any ingredient that was derived from it. There are lots of ingredients that can be obtained or ...
Thu, 30 Mar, 2017 at 11:30 AM
Are your products vegan and cruelty-free?
Yes, our products are 100% vegan and cruelty-free.  We manufacture our own products. We don't manufacture products for other companies and we don...
Thu, 27 Apr, 2017 at 12:40 PM