We ship orders quickly! - generally within a 24-hour window. There may be processing delays during sale events and peak shopping days. We ship using the United States Postal Service.  Your order could take anywhere from 1 to 10 full business days in the continental USA. The USPS won't be able to help us for 10 business days after the order was shipped.  You should have a dated email from us that was sent when we processed your order, or you may view your orders in your account center.  (be sure to check your spam or junk folder). If it's been longer than 10 business days, take the following actions.


If You Have An Account:


Please note we are on a new server and any order placed before 2/22/16 will not be available to view in your account, look below for instructions: 


  1. Be sure you're logged into your account.
  2. Click your name in the upper right corner.
  3. Select Track Orders/View Past Orders
  4. Find the order you are wanting to contact us about.
  5. Select "Contact A Support Ninja" for this order.


If You Do Not Have An Account or your order was placed before 2/22/16:


  1. Find your order number from the email dispatched to you when you placed your order.  Have that handy.
  2. Fill in our generic support ticket form, being sure to include your order number.  You may also find your order number on the packing slip received with your order.