DOMESTIC USA

If your domestic order has not arrived within 14 business days of your expected delivery date, and you have already contacted your local Post Office to trace the package and checked with neighbors in case of a mail mix-up, then please contact customer care Mon-Fri 10am - 1pm CST 1-877-897-LIPS with your name and order id# and we will be happy to assist you.


INTERNATIONAL

If your international order has not arrived and it has been 8 weeks from the expected delivery date please contact Customer Care with your order id#. International shipping to some countries can take 4-8 weeks. We are not responsible for any delays caused by destination country's customs clearance processes.


Prefer to contact us online?  Here's how.


If You Have An Account:


  1. Be sure you're logged into your account.
  2. Click your name in the upper right corner.
  3. Select Track Orders/View Past Orders
  4. Find the order you are wanting to contact us about.
  5. Select "Contact A Support Ninja" for this order.


If You Do Not Have An Account:

  1. Find your order number from the email dispatched to you when you placed your order.  Have that handy.
  2. Fill in our generic support ticket form, being sure to include your order number.  You may also find your order number on the packing slip received with your order.